~SHIPPING & RETURNS~
Free UK Delivery On Orders Over £30 (after any discount have been applied)
EVRI £3.49
48 Tracked Delivery £3.99
on orders under £30 (2-3 working days from despatch)
Notice for International Customers
If you're an international customer looking to place an order, please contact us directly or visit our eBay shop to make your purchase.
You can find us at: www.ebay.co.uk/str/purpleseoul.
Thank you for your understanding!
Dispatch Times
We aim to dispatch all orders within 2 working days (Monday to Friday, excluding bank holidays).
Orders placed on Fridays, or during weekends, will be processed on the following Monday (unless this falls on a bank holiday).
Occasionally, there may be a short delay in dispatching your order during busy periods such as following payday weekends, bank holidays, Black Friday, December/Christmas, and New Year.
Delivery Details
The total delivery cost — and whether delivery is free — is shown at checkout. You only pay once for delivery, and where possible, we combine purchases to minimise shipping costs.
Purchases made during the weekend will be processed on Monday.
On rare occasions, an item may be unavailable. Should this occur, we will contact you immediately and issue a refund.
We take great care when packing all purchases. Orders are securely packed using protective materials such as air cushions, bubble wrap, foam chippings, or similar. Where possible, we recycle packaging from our suppliers and local businesses to reduce environmental impact and keep postage costs fair. We also use new, eco-friendly packaging materials wherever we can.
Most orders arrive within the estimated delivery timeframe; however, please allow extra time during peak periods such as Christmas. We cannot be held responsible for delays caused by Royal Mail or couriers, but we will always do our best to assist where possible.
Incorrect or incomplete addresses
Please note it is your responsibility to ensure you enter your address correctly and completely during checkout. Regrettably, we are unable to check addresses to ensure they are as they should be and we are not liable for any inconvenience or disappointment caused by delays in delivery or due to items being returned to us because they cannot be delivered.
Returned items
If goods are returned to us due to an incorrect/incomplete address, or not being collected from a local Post Office or courier depot the order will be cancelled and a refund issued less any delivery cost.
Lost in transit
On rare occasions, goods may be lost in transit. Should this happen we will replace them providing a replacement is in stock. A refund will be given if no replacement is available or the goods are no longer required.
~RETURN POLICY~
1.a. Cancelation Rights
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. Please see https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/the-consumer-rights-act-2015/
2. b. Returns Policy
We reserve the right to change this Returns Policy at any time.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will need to contact us to make a returns request detailing why you wish to return the product you have received.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the government-funded consumer advice service on 08454 04 05 06.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolutely minimal inconvenience. Please contact us as soon as possible at info@purpleseoul.co.uk.
We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay in the parcel being returned.
You can contact us via info@purpleseoul.co.uk. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us at info@purpleseoul.co.uk. Please provide details of the fault and where possible attach pictures to your message. Faulty products are covered by a 30-day Return Guarantee.
How do I arrange a return?
Please contact us at info@purpleseoul.co.uk.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details, we will provide you with all the necessary information to arrange the return.
Please package the item securely and ensure any information provided by our customer service team is included inside.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you of the value of the goods.
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
-If we sent you the wrong item
-If the item is damaged or faulty
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
