SHIPPING & RETURNS

~ SHIPPING ~

Order By 1 pm For the Same Day Dispatch​

Free UK Delivery On Orders Over £50 (after any discount has been applied)
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48 Tracked Delivery
£3.99 on orders under £50 (2-3 working days from despatch)
24 Tracked Delivery
£4.99 (next working day)​

~ Notice for International Customers ~

If you're an international customer looking to place an order, please, contact us directly or visit our eBay shop to make your purchase.

You can find us here: www.ebay.co.uk/str/purpleseoul.

PLEASE NOTE: We are not responsible for any local customs charges that may apply in countries outside the UK. Please check with your local authorities regarding potential fees before placing your order.

Thank you for your understanding!

Dispatch Times​

Orders placed before 1 pm Monday - Friday will usually be dispatched on the same day.
Orders placed after 1 pm will be dispatched the next working day.
Orders placed after 1 pm Friday will be dispatched the following Monday (unless a bank holiday).
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*Occasionally there may be a one-day delay in dispatching your order during peak periods such as following payday weekends, Bank holidays, Black Friday, December / Christmas and New Year's Day.
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Delivery Details​
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The total delivery cost and if delivery is free is shown at the checkout stage. You only pay once for delivery and where possible purchases are combined to minimise the delivery cost.
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We aim to dispatch orders on the same working day if ordered before 2 pm, or alternatively on the next working day if ordered after 2 pm.
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Purchases made during the weekend will be processed on Monday.
 
On rare occasions an item may not be available and should this occur, we will contact you immediately and issue a refund.
 
Great care is taken in packing all purchases. All goods are sent in a protective outer and cushioned with air packing, bubble wrap, foam chippings or other materials. Where possible we recycle packaging from our suppliers and local businesses to minimise our impact on the environment and to allow us to charge postage at cost. This is mixed with new packaging we have purchased which we strive to ensure is environmentally friendly.
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Most orders will arrive within the stated time but delivery times may occasionally take longer especially at peak times such as Christmas and allowance should be made for this. We cannot be held responsible for delays caused by Royal Mail or our couriers but will assist where possible.
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Incorrect or incomplete addresses

Please note it is your responsibility to ensure you enter your address correctly and completely during checkout. Regrettably, we are unable to check addresses to ensure they are as they should be and we are not liable for any inconvenience or disappointment caused by delays in delivery or due to items being returned to us because they cannot be delivered.
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Returned items
If goods are returned to us due to an incorrect/incomplete address, or not being collected from a local Post Office or courier depot the order will be cancelled and a refund issued less any delivery cost.
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Lost in transit

On rare occasions, goods may be lost in transit. Should this happen we will replace them providing a replacement is in stock. A refund will be given if no replacement is available or the goods are no longer required.
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At the moment we don't offer an international delivery.
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~ RETURN POLICY ~​

1.a. Cancelation Rights
 
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. Please see https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/the-consumer-rights-act-2015/
 
2. b. Returns Policy
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We reserve the right to change this Returns Policy at any time.
 
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
 
Before attempting to return an order you will need to contact us to make a returns request detailing why you wish to return the product you have received.
 
Your statutory rights
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Our Returns Policy does not affect your statutory rights.
 
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the government-funded consumer advice service on 08454 04 05 06.
 
What should I do if I receive an incorrect item?
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We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolutely minimal inconvenience. Please contact us as soon as possible at info@purpleseoul.co.uk.
 
We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. We aim to provide the best solution for you as quickly as possible.
 
What should I do if my item is damaged?
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Although we take care to prevent any damage to your goods during transit problems may arise. Please accept our apologies if you have received a damaged item.
 
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay in the parcel being returned.
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You can contact us via info@purpleseoul.co.uk. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
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How do I report a fault with my product?
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Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
 
In order to do this we ask that you contact us at info@purpleseoul.co.uk. Please provide details of the fault and where possible attach pictures to your message. Faulty products are covered by a 30-day Return Guarantee.
 
How do I arrange a return?
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Please contact us at info@purpleseoul.co.uk.
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We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details, we will provide you with all the necessary information to arrange the return.
 
Please package the item securely and ensure any information provided by our customer service team is included inside.
 
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it, we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
 
Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you of the value of the goods.
 
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
 
-If we sent you the wrong item
 
-If the item is damaged or faulty
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We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
 
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
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