Shipping policy

Please note that, on occasion, orders may be split into two shipments if items are stored in different warehouses. In such cases, one of the shipments will be sent free of charge.

We partner with EVRI and Royal Mail to deliver our parcels. The courier is selected based on order value and destination. The standard delivery charge is £3.95.

Notice for International Customers

If you're an international customer looking to place an order, please contact us directly or visit our eBay shop to make your purchase.

You can find us at: www.ebay.co.uk/str/purpleseoul.

Thank you for your understanding!

We aim to dispatch all orders within 2 working days (Monday to Friday, excluding bank holidays).

Orders placed on Fridays or during weekends will be processed on the following Monday (unless this falls on a bank holiday).

Occasionally, there may be a short delay in dispatching your order during busy periods such as following payday weekends, bank holidays, Black Friday, December/Christmas, and New Year's.

The total delivery cost — and whether delivery is free — is shown at checkout. You only pay once for delivery, and where possible, we combine purchases to minimise shipping costs.

Purchases made during the weekend will be processed on Monday.

On rare occasions, an item may be unavailable. Should this occur, we will contact you immediately and issue a refund.

We take great care when packing all purchases. Orders are securely packed using protective materials such as air cushions, bubble wrap, foam chippings, or similar. Where possible, we recycle packaging from our suppliers and local businesses to reduce environmental impact and keep postage costs fair. We also use new, eco-friendly packaging materials wherever we can.

Most orders arrive within the estimated delivery timeframe; however, please allow extra time during peak periods such as Christmas. We cannot be held responsible for delays caused by Royal Mail or couriers, but we will always do our best to assist where possible.